Booking terms and Conditions
All bookings to be confirmed via our booking system.
We require a 50% deposit on all bookings, with the remaining balance due 14 days prior to arrival. Bookings made less than 14 days prior to arrival will be required to pay the full holiday amount at the time of booking.
For bookings cancelled up to 14 days prior to your stay, you will receive a refund less your deposit IF the booking was paid in full.
Admission
This is an Adult Only Site (18+).
General Policy
This is a Quiet Site. Radios and music are not allowed at any time on site (unless listened via headphones but we do not encourage this. If it disturbs others you will be asked to stop). Quiet hours are from 10pm – 7.30am, ie we request that there is no vehicle movement between these times and campers settle down. If you will be back to the site later than this, or need to leave early the following morning, please speak to Management about parking off site so that others are not disturbed.
The management reserves the right to deny access or to terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
Booking
All bookings to be confirmed via our booking system. To secure your booking, you will be asked for a non-refundable deposit with full payment requested 2 weeks before arrival.
For bookings cancelled up to 14 days prior to your stay, you will receive a 50% refund IF the booking was paid in full.
You can request a booking transfer up to 10 days prior to your arrival. A £20 fee will be incurred if you wish the booking can be transferred. Transfers cannot be offered for the following season.
10 days prior to your booking, no refunds, discounts, credit notes or transfers will be offered for cancellations. Cancellations include illness, bereavement and inclement weather. Please do not put us in the position of having to refuse your request.
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
Group Bookings
Small group bookings, (up to 6 people) are accepted on the understanding that all Terms and Conditions still apply. If you have a larger group booking, please speak to Management beforehand.
Hen and Stag Parties are not accepted.
Arrival
From 3pm – 8pm. Early arrivals by arrangements. Late arrivals must notify the park as soon as possible. The site reserves the right to re-let your pitch if they have not heard from you within 24 hours of expected arrival.
We operate a self-check in system when the office is unmanned.
On arrival, please check in at The Office. Full instructions will be found there.
Sign into check in book on desk. If you have not reserved a specific pitch beforehand, you are welcome to select a free pitch from the whiteboard.
Reserve this by placing your name and dates of your stay, next to Pitch number on whiteboard.
Your Pitch Number is in the centre of your pitch. Please stay within your boundary. If you go into a second pitch, you will be charged for two pitches.
Each pitch has a folder of information. You will find these on the shelves in the Office. You can take the folder with you or leave on shelf.
If you need further help, please contact 07724 210862
Departure
Departure by Midday at the latest unless by prior agreement.
Dogs
A maximum of 2 dogs per pitch are allowed. There is no charge for one dog but an extra small charge for the second dog. Noisy or dangerous dogs are not allowed on the site. Dogs must be kept on leads/ties at all times and are not allowed to wander loose. Dogs are not allowed in the Main Facitities.
Extras
MOTORBIKES & CYCLISTS – WE WELCOME YOU!
General
In the event of a complaint, please speak to Management immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.
Safety
We no longer hire barbecues but the Site’s Communal one can be used. You can buy coals and hire tools on site. You may bring your own barbecue, but this must be raised off the ground.
Firearms are not permitted.
Electric cool boxes are not permitted to be plugged in on site.
Firepits
Each pitch has a firepit and wood can be purchased on site.
Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No vehicle movement between 10 p.m. and 7:30 a.m. Arrangements can be made for vehicles to be parked off site if necessary but this must be agreed beforehand.
Only one car is included in the pitch fee. Extra vehicles are discouraged due to limited space, but if they are necessary, they must be booked in, paid for and parked in a designated area.
The car is only included in the rate if you are travelling with a touring caravan or a tent. Cars are not permitted when travelling with a motorhome/campervan.
Visitors
Visitors are allowed on site but must leave the site by 9.30pm. Please speak to Management about checking your guests in and where to park their car.
OUR PRIVACY POLICY
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).
(b) information that you provide to us for the purpose of subscribing to our website services, email notifications and newsletters.
(c) any other information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.
(2) Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.
We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) improve your browsing experience by personalizing the website;
(b) enable your use of the services available on the website;
(c) send you goods purchased via the website, and supply to you services purchased via the website;
(d) send statements and invoices to you, and collect payments from you;
(e) send you general (non-marketing) commercial communications;
(f) send you email notifications which you have specifically requested;
(g) send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
(h) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(i) deal with enquiries and complaints made by or about you relating to the website;
(j) keep the website secure and prevent fraud;
(k) verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service);
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the terms or license you grant to us.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our booking services provider, QBook. You can review their privacy policy at https://www.queensboroughgroup.co.uk/privacy/
(4) Disclosures
We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries (including the United States, Japan, other countries) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(6) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(7) Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email via the ‘Contact Us’ page or by post to:
Brick Kiln Farm
Campsea Ashe
Woodbridge
Suffolk IP13 0QL
(12) Data controller
The data controller responsible in respect of the information collected on this website is the company: Brick Kiln Farm Camping